When a vehicle stops tracking in ShuttleControl, it is most likely due to the phone's settings. Below, you'll find a few ways that you can update your settings so that your vehicle starts tracking again.
Restart the ShuttleControl Driver app.
To close the app using an iPhone, double-click on the "home" button at the bottom, and then swipe up until ShuttleControl is no longer on the screen.
To close the app using an Android phone, click on the square at the bottom right of the phone. Next, you can swipe it off the screen, or just press X.
Once that's done, click on the ShuttleControl App to reopen it. This will reset the driver's location.
Update the ShuttleControl Driver app.
Click here for a guide on how to do this.
Update the software (OS) version on your smartphone.
Update software version for Android.
Reset Location & Privacy settings on your smartphone.
Reset location settings for Android.
Reset Network Settings on your smartphone.
You'll need to give permission for ShuttleControl to use location again after this reset. Make sure this is set to Always.
Turn off batter-saving mode.
You should also make sure that the location is enabled at all times for the ShuttleControl app, and that cellular data is on.
If you'd like additional assistance with this, please call +1 (888) 863-7096, and a representative will help you.