• If your shuttle was tracking, but now it seems to be stuck in one spot, it may have lost connection. To re-establish the connection, your driver just has to close and reopen the app.

To close the app using an iPhone, double-click on the "home" button at the bottom, and then swipe up until ShuttleControl is no longer on the screen.

To close the app using an Android phone, click on the square at the bottom right of the phone. Next you can swipe it off the screen, or just press X.

Once that's done, click on the ShuttleControl App to reopen it. This will reset the driver's location.

  • You should also make sure that the location is enabled at all times for the ShuttleControl app, and that cellular data is on.

To enable location using an iPhone:

Go to Settings > Scroll through your applications to find ShuttleControl Driver

> Location and select: Always

To turn on cellular data, simply toggle the button so that it's green.

  • Finally, make sure your Battery-saving mode is turned off as this could interfere with GPS tracking.

To do using an iPhone, simply go to Settings > Battery > toggle Low Power Mode such that it's grey.

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